Introduction:
At Newness Go, we strive to deliver perfection. However, we understand that sometimes things might not go as planned. If you receive a wrong, damaged, or spoiled item, we are here to make it right.
1. Refund Eligibility
You can request a refund if:
The product delivered is damaged, defective, or expired.
The product received is incorrect (different from what you ordered).
The order package is incomplete (missing items).
2. Time Limit for Request (সময়সীমা):
You must report the issue and request a refund within 24 hours of receiving the delivery. Requests made after 24 hours may not be accepted.
3. Refund Process & Timeline (কত দিনে টাকা পাবেন):
Once your refund request is approved, we will initiate the process immediately. The amount will be refunded to your original payment method (bKash/Card/Bank) within 7 working days.
4. Non-Refundable Items:
For hygiene reasons, items like innerwear, opened cosmetics, and perishable food (once accepted) are not eligible for a refund unless they were delivered in a damaged condition.
